
Orders & Shipping
Orders
Order Tracking
All orders are shipped with tracking numbers. Check the shipping confirmation email we sent you (this should arrive in your inbox within 24 hours of order dispatch). The email will contain a tracking link.
What if my order doesn’t arrive?
If your order doesn’t arrive, please let us know. We'll chase up the courier and get it sorted for you pronto. If in the worst case scenario they've lost it, we’ll send out a replacement using express shipping wherever it’s available or give you a full refund - whichever you prefer
How do I cancel my order?
Email info@pragnetics.com as soon as possible. We should be able to cancel the order at no charge if it hasn't already been shipped.
Can I add items to my order after I have hit the place order/confirmation button?
Yes. Please email info@pragnetics.com as soon as possible. We should be able to add items to the order if it hasn't already been shipped.
What are my payment options?
We happily accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay as well as Buy Now Pay Later services like Afterpay and Klarna.
Shipping
Free Shipping
We offer free shipping for orders above $50 to the following countries:
- Australia
- New Zealand
- United Kingdom
Other countries will incur a shipping charge. This depends on the country and will be calculated at checkout.
Estimated Shipping Time:
This varies depending on the region but is generally 2-5 business days for Australia, New Zealand and East Asia, 5-10 business days for North America and Europe and 10-20 business days for the rest of the world. For products in stock, we usually dispatch orders within 1-2 working days. For pre-orders shipping time commences after manufacturing has finished.
Express Shipping:
Express shipping is flat rate $15 for all orders Australia wide. It will be dispatched within 24 hours and arrive 1-3+ business days (rarely takes longer than 3 business days even for interstate deliveries). At this stage, we are unable to offer express shipping internationally. We apologize in advance for any inconvenience caused.
Taxes, Customs and Duties:
Some parts of the world may incur additional charges in the form of taxes, customs and duties. Unless stated, Pragnetics will not be responsible for any customs and duties charged to a customer. If you’d like to find out more please email our support team.
Returns:
Pragnetics will accept for returns items that are in new condition, unused, unaltered and free of damages by the customer as long as the return or exchange is initiated within 30 days of the order ship date. A full refund will be provided upon receipt of the item. They will be made in the form of the original payment method.
How to Return Your Order:
Contact us via our email or contact form with your order number and the item you want to return. Please ensure the package for the full retail value of the shipped products, as we will not be liable for any damage incurred in transit. Items must be returned in their original packaging such as shoeboxes and dust bags. Once we receive your package, we will process your return within 5 business days.